KTX Terms & Conditions

Kapamilya Tickets (“KTX”) is a website owned and operated by ABS-CBN Corporation (“ABS-CBN”).  Your usage of KTX and your availment or purchase of events or movie tickets from it are subject to the following terms and conditions, as well as the terms and conditions stated in kapamilyaaccounts.abs-cbn.com (collectively, “Terms and Conditions”). By accessing KTX, you confirm your understanding and acceptance of these Terms and Conditions. You are therefore highly encouraged to read and review the Terms and Conditions prior to your usage of KTX.


The sale or issuance of tickets by or through KTX is done as an agent for the musical, theatrical, dramatic, artistic, cultural or other event, production, attraction, or place (“Event”) organizer (“Seller”). Therefore, all tickets sold by or through KTX are subject to the Seller’s condition of sale, and to these Terms and Conditions, to the extent that they are not inconsistent with the Seller’s conditions of sale.


All tickets bought, or obtained from or through KTX are non-refundable, non-transferable, and are not available for exchange. In case of cancellation or re-scheduling of the Event, all refunds or exchange for cancelled or re-scheduled events shall be done through the Seller.

Ticket holders may request for change of the name indicated in the ticket until one (1) day before the Event. The Seller may require the ticket holders to present proof of identification and reserves the right to refuse entry to ticket holders who failed to provide sufficient proof of identification.

Any legally mandated privileges, such as but not limited to senior citizen and person with disability discounts, shall be availed in the Event venue or through the Seller.

Tickets bought or obtained from or through KTX are not for resale or distribution, unless the resale or distribution was duly authorized by Seller.

KTX reserves the right to limit the quantity of tickets available for purchase. Tickets may be restricted to a maximum number per person, per day, per Event, or per credit or debit card. In relation thereto, KTX likewise reserves the right to cancel any order(s) for tickets in excess of the relevant limits without notice.

All ticket holders of free tickets are required to attend the events that they booked. Otherwise, ticket holder’s Kapamilya Account will be temporarily blocked from booking any ticket for ninety (90) days. In case of a possible non-attendance, ticket holders may request for change of the name indicated in the ticket until one (1) day before the Event. Ticket holder may also rebook the tickets to another date, or request for a cancellation of order.

C. Cancellation and Rebooking

Cancellation and rebooking of tickets shall depend on the policy of the Seller of the Event.

The cancellation and/or rebooking shall however be subject to a change order fee, the rate of which depends on the Seller of the Event.

Failure to cancel and/or rebook such tickets shall make the purchase final, and not subject to cancellation, rebooking, transfer, or refund.

D. No Warranties and Limitation of Liability

ABS-CBN makes no warranties or representations of any kind, whether express or implied, (a) with respect to KTX, its content or the tickets sold on it, (b) with respect to the merchantability or fitness for purpose of the tickets sold in or through KTX, (c) with respect to the Event, and/or (d) that the use of KTX or the provision of service through KTX will be uninterrupted, timely, secure, error free or that the outcome derived from the use of KTX will fully meet your requirements. ABS-CBN, or any of its affiliates, directors, officers and employees shall, under no circumstances, be held liable for any loss or damage resulting from the use of KTX.

Further, in no event shall ABS-CBN or any of its affiliates, directors, officers and employees be held liable for any damages whatsoever, including any direct, indirect, consequential or exemplary damages, and any damages due to loss of profits, goodwill or other intangible losses arising out of or in connection with the Event itself, or the use, inability to use KTX, or any other matter relating to KTX or any of the tickets sold by or through KTX. However, if for any reason, any part its limitation of liability is declared invalid or unconstitutional, ABS-CBN’s liability shall, under no circumstances, exceed the price paid for the ticket purchased from or through KTX.

E. Modifications

ABS-CBN reserves the right to modify the provisions of these Terms and Conditions at any time and at its sole discretion. You shall be notified of any changes to the Terms and Conditions, and such changes shall become effective upon its posting on KTX and/or other abs-cbn.com websites. It is your duty and responsibility to keep yourself informed of such amendments. Further, your continued use of KTX after the effective date of any such amendments constitute your unconditional agreement to comply and be bound by such amendments.

F. Personal Information

The availment, sale or purchase of tickets through KTX requires the provision of the buyer’s name and email address, and the names of the ticket recipients for the purpose of identifying the ticket holders. By purchasing or obtaining tickets through KTX, you confirm your understanding of this requirement, and you give your consent in the processing of the said personal information. For further information on ABS-CBN’s policies on the processing of your personal information, please click on this link to read our Privacy Notice.


Illegal, unauthorized or fraudulent use of KTX shall be construed as a violation of these Terms. ABS-CBN may cancel or dishonor the ticket obtained through illegal, unauthorized or fraudulent use of KTX, and deny entry to the person holding said ticket. Further,

Illegal, unauthorized or fraudulent use of KTX includes, but is not limited to:

  • Using KTX or the tickets purchased or obtained from or through KTX to conduct illegal ticket sale or resale through any means, medium, or channel (“scalping”);
  • Using any unauthorized automated processes such as robots, spiders, or crawlers on KTX;
  • Using any process that may alter or circumvent any maximum or minimum quantity of tickets purchasable per transaction and/or per user (“hoarding”);
  • Creating several accounts to buy several tickets to circumvent the limits imposed;
  • Using any passcode, promo code, discount code, or password to participate in any pre-sale, sale, or any other offer on KTX if you are not the intended recipient of the codes or passwords used in purchasing tickets in KTX; and
  • Requesting for more than 5,000 pages of KTX within any twenty-four hour period or take any action that may require an excessive or disproportionately large load on KTX (“abusive use”).


It is a breach of these Terms and Conditions to: (i) engage in an unauthorized use of the Site; (ii) act in any fraudulent manner or in any way which is likely to be detrimental to ABS-CBN or the Seller; (iii) make any misrepresentation to ABS-CBN such as supplying incorrect or misleading information; or (iv) act in any way, which in ABS-CBN’s reasonable opinion breaches or is likely to breach these Terms and Conditions. ABS-CBN’s decision as to what constitutes a breach shall be final and conclusive.

In case of breach of the Terms and Conditions, whether intentional or otherwise, ABS-CBN may adopt such measures necessary to stop the breach which include but will not be limited to blacklisting you from all the Events for a period of three (3) months or banning you from using KTX. This shall not preclude ABS-CBN from resorting to its rights and remedies under law and/or equity.